Help Centre

Will the service benefit me?

• There are many benefits to joining Symtoi. Symtoi helps you take charge of your career by providing resources that allow you to learn new skills and become more successful. Click here to explore the latest courses that we offer.

What happen if I feel Symtoi is not for me?

• You have an option to have a 7-day free trial to enroll as many courses as you wish. Once you purchase the course, you can always end your subscription for the following month here.

Understanding

What do I do first?

• Do you need help with getting started? Watch the video below to find out how the service works and what courses are on offer.

Which courses can I take?

• At Symtoi we have a variety of courses on offer which cover different areas. Click here to browse the different courses on offer.

I can’t find a course that I want to do

• Would you like to complete a course that isn’t listed? Don’t worry just email us and we will try to create the course for you.

What do the templates look like?

• At Symtoi we provide a blank template for you to work on and a completed template so you can see how it should look.

How do I create an account?

• Creating an account is easy, just click on start for free to create your free account. You can upgrade your account at any time to join the premium plan.

How long does a course take?

• There is no deadline to finish your course. We however encourage learners to complete their studies as quickly as possible so that you can proceed your next steps (e.g apply for your dream roles)

Registration

I’ve been unemployed for 2 years. Can Symtoi help me?

• Though recent graduates and new hires find Symtoi more relevant to their career preparation, our learning materials are designed to upskill those who are relatively new to the Skill Areas we offer. Hence as long as you know your purpose of using Symtoi (i.e to break into a career in agile/ product/ business analysis), Symtoi is definitely relevant and helpful.

I’m not in the UK. Is Symtoi learning materials applicable to me?

• Yes, Symtoi is relevant to your career preparation regardless of your location. The reason we focus on the UK market is because the agile career growth potential here is steadily stronger than in other countries. Symtoi covers the global top 5 soft skills and hard skills needed from 2020 [Link to tbc] which means we took into account geographical differences. Moreover, the engineering team constantly updates the learning content to suit all cultures, potential social changes, and regulation. No worry regarding location difference is needed!

I may consider transitioning to a product role but not in the near future. Will studying with Symtoi prepare me for the career transition?

• The sooner you learn with Symtoi, the more prepared you will feel about your dream job.

I’m not sure what each of the areas are

• Not sure which topics are covered under each area? Don’t worry click here to view the different areas and topics which are covered.

I can’t find an area that I want

• Would you like to complete an area that isn’t listed? Don’t worry just email us and we will try and create the area for you.

Onboarding

Where do I start?

• Congratulations on joining Symtoi! Do you need help with getting started? Watch the video below to find out how it works.

Where can I access help?

• Do you need help with something? Click here to go to our messaging support centre on Slack where one of our team will be happy to help you.

I don’t know what Slack is

• This is a great page explaining more about Slack

First Session

What happens when I complete an activity?

• Congratulations you have completed your first activity! Symtoi will send you a congratulations email and a helpful reminder to remind you to complete the rest of the course. Click here to choose your next activity.

How can I contact you for help?

• You can contact us via our email
• You can contact us via slack with any queries you may have
• or, alternatively you can ask us for help via our friendly chat bot

What happens when I complete a course?

• Congratulations you have completed your first course! Symtoi will send you a congratulations email for achieving your You can choose another course if you want to make sure your keeping on top of your development.

Exit and re-entry

What happens if I don’t log out?

• Don’t worry if you forget to log out, Symtoi will automatically log you out after a certain amount of time.

What happens if I forget my password?

• Have you forgotten your password? Click here to reset your password.

What happens if I enter my password incorrectly 3 times?

• Has your account been locked? Clicked here to reset your password[ and verify your email address.

Subscription and account

I need to change my payment details

• Have your payment details changed? Click here to update your payment details.

I would like to upgrade my subscription

• Would you like to join our premium plan? Click here to upgrade your subscription.

My payment hasn’t been processed

• If your payment hasn’t been processed correctly, click here to contact our support centre and a member of our team will be happy to help.

I would like to cancel my subscription

• Would you like to cancel your subscription? Click here to cancel, we will be sorry to see you go!

I want to see what data you hold about me

• If you would like to see what data we hold about you, click here to contact our support centre and a member of our team will be happy to help.

I have another question- who should I ask?

• you can get in touch with us via hello@symtoi.com
• or, alternatively you can contact us on your slack account

Referral

How do I refer someone?

• When you are logged in to your Symtoi account, on the home screen look on the right-hand menu bar. You will see the option ‘Referrals’ click that and you will be presented with your options.

What can I do if my friend signed up but forgot to use the referral link?

• No problem! Send us a quick email to hello@symtoi.com with the email address of the person you referred. Also confirm your account email address as well. We will add your discount manually.

I’ve referred a few people already. When will my discount start?

• After your referred members become active subscribers (ie. they sign-up for a full, paying account, not a trial account), the referral discount will be applied to your next monthly subscription fee.

How long will my discount last?

• Your discount will remain active for as long as your referrals remain with Treehouse as paying members. If they cancel, your discount will be adjusted accordingly.

I’m on an annual plan, do I earn a discount if I refer someone?

• Absolutely! The referral discount will be applied towards your next annual subscription fee payment. Discounts are calculated on the day of renewal so make sure you have all your referrals in place by then!

Will I still get my discount if my referrals sign up for a trial account?

• Unfortunately, no. Your referrals need to sign-up for a full, paying account to earn your discount.

How much is the discount?

• You’ll earn 20% off your subscription fee for every member you invite. At 3 active subscriptions you will get 1 month free.